Commercial-Grade Property Operations. Delivered as a Service.
Total Property Management handles facilities management, preventative maintenance, and 24/7 coordination for your properties. Every request, repair, and conversation runs through our portal and stays on record.
- 24/7 Response
- HOA and Association Coverage
- Tenant Portal Included
- Fully Trackable
What is included
- A single portal for tenants, boards, and owners
- Automatic notifications on every status change
- Live view of open issues across the property
- Vetted contractors dispatched and tracked
- Complete service and financial records
We Manage the System, Not Just the Repair
We help property owners, boards, and investors stay ahead of costly repairs, service delays, and operational breakdowns. The model is proactive maintenance, coordinated vendors, and scalable facilities support.
One Portal. Every Request. Fully Recorded.
Our custom platform is built for ease of use. Tenants submit issues and communicate directly with the property owner or manager through the portal. Every action is tracked, timestamped, and stored on a permanent record.
- 1Direct Tenant CommunicationTenants and residents submit issues and message the property owner or manager inside the portal. The whole thread stays attached to the work order.
- 2Automatic NotificationsNew request, vendor assigned, tech en route, job complete. Everyone tied to the issue gets notified the moment status changes.
- 3Live Issue TrackingSee every open issue in the property in real time, with priority, age, assigned vendor, and current status on one screen.
- 4Everything Trackable and RecordablePhotos, notes, timestamps, approvals, and invoices are stored on a permanent record for each unit and each asset.
- 5Reporting for Owners and BoardsDaily task log, current repair orders, monthly financial reporting, and tenant issue visibility.
- 6Vendor Dispatch and OversightWork goes to vetted trade contractors, and their response time and completion are tracked against the record.
Real time reporting, daily task log, current repair orders, monthly financials, and tenant issue visibility in one view.
Built for Owners, Boards, and Operators
We work with owners, boards, and operators who need reliable operational support behind their properties.
HOAs and Homeowners Associations
We take the maintenance load off your board and give every homeowner one place to report an issue and follow it to completion. You get documentation for every job performed and every dollar spent.
- Homeowner portal for requests and updates
- Board level reporting for monthly meetings
- Common area and amenity maintenance
- Vendor bids, dispatch, and oversight
- Complete records for reserve and budget planning
- After-hours emergency coordination
Commercial Properties
Office, retail, industrial, and mixed-use buildings with building systems under active management.
Residential & Apartments
Apartment communities, single-family rental portfolios, and small multifamily, with tenant communication built in.
Condo & Housing Associations
Condo associations, townhome communities, and housing associations that need shared-space accountability.
Real Estate Investors
Planned maintenance that protects asset value and net operating income.
Multi-Site Portfolios
Consistent coverage and one reporting standard across every location you own or manage.
Out-of-State Owners
Local hands on the ground, full visibility into the property from anywhere, and a documented record of every job.
Property Maintenance and Facilities Services
Comprehensive support designed to keep your properties efficient, safe, and fully operational.
Facilities Management
Oversight of building systems, routine inspections, compliance support, and vendor accountability.
Maintenance-as-a-Service
Recurring coverage on a set monthly plan built around your property.
24/7 Coordination
After-hours calls, emergency dispatch, and service communication handled quickly and professionally.
Preventative Programs
Maintenance schedules that reduce breakdowns, protect your assets, and extend equipment life.
Vendor Management
Vetted third-party contractors across plumbing, electrical, HVAC, and general repair, coordinated by us.
Operational Reporting
Service records, maintenance tracking, and clear visibility into every activity on your property.
Tenant Communication
A direct line between residents and ownership through the portal, with the full thread on record.
Emergency Response
Triage and dispatch on nights, weekends, and holidays.
How It Works
Property Review
We assess your property size, operational needs, maintenance history, and service expectations.
Custom Service Plan
We build a maintenance and operations plan based on your square footage and asset requirements.
Ongoing Coverage
We manage day-to-day maintenance, preventative care, and after-hours coordination inside the portal.
Proactive Planning
Maintenance scheduled on a set interval rather than after a failure.
Vetted Vendor Network
Industry-specific brand contractors held to response and quality standards.
Clear Reporting
You see what was done, when, by whom, and at what cost.
Operational Discipline
Commercial-grade process applied to residential and association properties.
Common Questions
What is included in a service plan?
Maintenance coordination, preventative maintenance planning, vendor dispatch and oversight, operational support, service tracking, and full access to the TPM portal for you and your tenants or homeowners.
Are repair costs included?
Repair labor, materials, and third-party vendor invoices are handled separately unless your service agreement states otherwise. You approve the work and see the full record of it.
How do after-hours calls work?
Evening, weekend, and holiday calls are triaged and dispatched the same night. Every after-hours job is logged in the portal like any other work order, with the terms set in your service agreement.
Do you work with commercial and residential properties?
Yes. We serve commercial buildings, apartment communities, residential portfolios, HOAs, condo and housing associations, and mixed-use properties.
Can you support multiple locations?
Yes. Multi-site portfolios run on one reporting standard, and out-of-state owners get the same visibility as owners down the street.
How do I get a quote?
Call 317.970.3904. We review your property size, condition, and operational needs, then build a plan and quote around it. There is no charge for the review.
How do tenants and homeowners actually use the portal?
They log in, submit an issue, and get automatic notifications as its status changes. They can message ownership or management directly in the same thread, so the full history sits on one record.
Talk to Us About Your Property
Call us directly and we will scope a plan for your property, portfolio, or association. The property operations review is at no charge.
Who We Serve
Commercial properties, residential communities, HOAs, condo and housing associations, and multi-site portfolios.
Emergencies
Call 317.970.3904 any time, day or night. Emergency calls are triaged and dispatched.